Catalogue

Dear Customers,
The price catalogue for MSD medicines and hospital supplies is available. It contains 854 items; out of these are 28 or 3% new items that have been added in order to meet your demands.

Prices of 535 items or 63% remain unchanged where as prices of 132 items reflecting 22% had their prices lowered down in order to uphold MSD’s mission of accessing quality medicines to the Tanzanian population at affordable prices.

However 132 items or 15% have their prices insignificantly increased in order to recover importation costs and operating expenses.  The catalogue also has 217 items that are shown in yellow pages and will be phased away due to declining demand from the health sector.

At end of the catalogue there are green pages that show pharmacological categorization of medicines

We are encouraging you to adhere to a 14 days prior ordering system so that MSD gets ample time to consolidate your order and ensure better service. Budget based ordering will continue to be our important tool in assisting us on stock holding capacity and ultimately serving you better.

Lastly, we are reminding our customers that statements of account will be published in newspapers quarterly. Customers may also get statement of account any time they visit MSD sales centres.

For further enquiries kindly contact MSD through addresses shown on page (vii) or through own website www.msd.or.tz

TERMS AND CONDITIONS

• Prices in this catalogue are MSD sales prices and are valid for all Governmental Health Facilities, Approved NGOs, Mission Hospitals, Charitable Hospitals and other health care providers with approval from Ministry of Healt

• Parastatal companies/organisations will pay 10% on top of these sales prices

• An addendum to Price Catalogue may be issued during the year, short of that prices in this catalogue will remain unchanged until publication of the next edition

• Prices are valid for goods collected from any MSD stores

• Goods are sold against direct payment – cash or bankers cheque or through advance cash deposits.

SPECIAL INFORMATION ON MSD SERVICES

What is Medical Stores Department (MSD)
The Medical Stored Department (MSD) is an autonomous Government department under the Ministry of Health established by Parliament Act number 13 of 1993.

Following are selected topics and procedures that an MSD customer should understand;

Normal Order
These are orders raised according to MSD catalogue items;

• A customer fills a form (CRINs) available at MSD.
• The filled-in form must be signed by an authorized officer from the health facility.
• Government hospitals utilize funds allocated to MSD by the Government. For NGO hospitals and others goods are sold against direct payment i.e. cash or bankers cheque

Only an authorized person by the health facility and known to MSD and issued with specified ID will collect medical supplies from MSD

Special Procurement Orders
These are items required by a customer but do not fall under MSD Catalogue;

• The customer writes a letter to MSD, giving clear specifications of his/her requirements.  MSD may assist in developing specifications if required to do so on behalf of the customer.
• Upon receipt of the specifications, MSD will communicate with suppliers and determine all the costs associated with procuring the items and finally notify the customer.
• If the customer accepts the costs, he/she will be required either to pay in advance or commit himself/herself that he will pay the said costs before MSD confirms the order.

The order will be processed and upon arrival of the items, the customer will be notified to collect the same at the nearest MSD distribution zonal store.
MSD requires our esteemed customers on special procurement to prepare and consolidate their orders and bring them to MSD for processing in order to reduce cost of ordering and get away with other inconveniences.

Emergency Orders
These are catalogue items of which their demand exceed normal MSD forecasted requirement during the business period due to unexpected increase in usage;

• MSD orders the products under emergency terms.
• Customers will be informed of the status of the items ordered.

Quality Assurance of Our Products
Procurement of Drugs and Medical Supplies at MSD follows the WHO certification scheme.

Each new product from the supplier has to be registered and approved by the Tanzania Food and Drug Authority (TFDA).  

• MSD monitors all procured and distributed products through a quality assurance within the Department of Procurement and Technical Services (DPTS).
• Complaints related to poor quality of products should be directed to Head office or to our zonal stores with attention to Customer Services Manager or any higher author

Customer Identification Cards

• An institution submits a form of two signatories authorised to approve expenditure.
• An institution also nominates and submits pictures of a minimum of two persons who are authorised to collect drug and medical supplies from MSD.
• MSD prepares Ids and issues to customers once per every 3 years.
• An institution informs MSD on change of signatories or collecting personnel if it happens before the elapse of three years.
• No drugs or medical supplies will be issued to a person without MSD proper identification.

Back Orders
These are orders either partly supplied or with missed items to the customer:

• MSD will systematically inform customers on the status of all back orders because of out of stock conditions and advise them to reconfirm orders and collect when the items arrive.

Budget Based Ordering System (BBO)
BBO system is a commitment of MSD on future provision of services upon understanding of the future demand of every Health Facility (HF) especially ones supported by the government.

MSD obtain the following benefits out of this system:

• Customer service level is improved.
• Sales volume is generally improved.
• Improved storage factor, as only demanded items will be held in stock.
• Reduced wastage of supplies (caused by obsolescence and expiry) as stock levels will be geared towards meeting demand.

Complaints
These are complaints related to the customer’s dissatisfaction for the service we render and the way we execute our activities and any other matter that the customer would like to be addressed by MSD.

• Contact our nearest zonal office for further clarification and solution. (see addresses on page ix).
• If you are not satisfied with our service rendered to you, please contact Customer Services Manager or MSD Management.
• We will respond to any of your queries within two days period.

14 Days Prior Ordering
Customers are encouraged to submit their orders 14 days prior to purchasing day so that MSD can have adequate time to plan for their needs.

You can download price catalogue here: